Frequently asked questions

We work with businesses of many sizes that want to grow through automation, custom software and a stronger digital presence. Our approach is tailored to your goals rather than a fixed package, so engagements range from focused projects to longer-term partnerships.

Every engagement begins with a discovery conversation to understand your goals, constraints and context. From there we propose a clear scope, timeline and plan, which you review and approve before any development begins.

You can reach us any time at info@skide.io or through the contact form on our website. We aim to respond to every enquiry within one business day.

We agree communication channels and a check-in cadence at the start of every project. You will always have a clear point of contact, regular progress updates, and visibility of what is being worked on and why.

On completion and settlement, ownership of the deliverables produced specifically for your project transfers to you, as set out in your engagement agreement. We believe you should own and control what you pay us to build.

Yes. We document the solutions we build so your team can understand, operate and extend them. Clear handover documentation is a standard part of our delivery, not an optional extra.

Yes. We apply AI where it creates genuine value, keep a human in control of important decisions, and build in guardrails, monitoring and privacy safeguards. We are transparent about what AI can and cannot reliably do for your use case.

We work with a modern, well-supported technology stack chosen for reliability, performance and long-term maintainability. We select tools based on what best serves your project rather than defaulting to any single vendor.

We treat your data with care, collect only what is needed, and apply appropriate technical and organisational safeguards. Our handling of personal data is governed by our Privacy Policy and aligned with the GDPR.

Yes. Security and privacy are considered from the first line of code rather than bolted on later. We follow secure development practices and can carry out security assessments where a project requires them.

Pricing depends on the scope and nature of each project. After discovery, we provide a clear, itemised proposal so you know what is included before you commit. We favour transparent scoping with no hidden costs.

Yes. We offer maintenance and support after launch to keep your solution reliable, secure and improving over time. Support arrangements are agreed to suit your needs and set out clearly in advance.